Delivery Information

Delivery Information

We aim to deliver the majority of Volcano Wood Fuels orders within 3 working days, but please allow 7 working days for delivery when placing orders. If required sooner please contact us and we will assist wherever possible.

If you need to rearrange delivery, please contact us as soon as possible, on 0151 236 9181 so that we can inform the courier company. Please note that the delivery company will charge us if there is nobody to receive the delivery, or access is restricted, and they have to try again. Whilst we understand that your circumstances can change, we do reserve the right to pass on these costs to you. 

Tracking Your Order

If you created an account when placing your order, please log in to track your order online.  If you did not create an account when placing your order, then your order dispatch confirmation email includes a link from which you can track your order.

Specific Day Delivery

Why not choose a convenient delivery date when you order? It's no problem for us, and it helps both us and the delivery company to manage our orders and deliveries. Whilst we can’t give an exact time of delivery, we can make it easier for you to arrange days off work, or for someone to receive your order.

Next working day delivery can be arranged too at a charge of £15+VAT per pallet.
Saturday delivery can also be arranged for an additional charge of £50+VAT.
Please contact us on 0151 236 9181 to arrange special delivery.

Special Instructions

Please make sure that you give us any helpful instructions and information if your property or business premises are hard to reach, or will be unsuitable for a large lorry.  A mobile number will be useful too.

Things to consider...

  • Narrow roads may be unsuitable for large delivery lorries.
  • The delivery area should be flat, rather than a steep slope.
  • Pallet trucks don’t work on loose ground such as grass or gravel.
  • The delivery lorry won’t have a fork lift truck or a crane.
  • You may need additional help in order to get your wood pellets, briquettes or charcoal to exactly where you want them -  our delivery vehicles are all equipped with tail lifts and pallet trucks, this makes for easier unloading and delivery onto your premises.

Delivery Vehicles

In order to make sure that you get your wood pellets, charcoal and briquettes when you need them, our delivery company has advised us that they will be using 18 tonne lorries for all our deliveries unless they have specific instructions to the contrary.  This will improve delivery times which will also help to keep our costs down. An 18 tonne lorry is approximately: 15m long, 2.6m wide & 4.5m high

Special Circumstances

For hard to reach places, or those areas or roads that are unsuitable for big lorries, a smaller 7.5 tonne lorry can be used instead. A 7.5 tonne lorry is similar in size to a bin lorry, so if you get your bins emptied, then there’s room for a 7.5 tonne lorry. A 7.5 tonne lorry measures approximately: 8.0m long, 2.5m wide& 3.7m high

For places that are even harder to reach, a long wheelbase van may need to be used instead. This will be similar to a long wheelbase “Transit” style van, and approximately: 7m long, 2.5m wide & 2.8m high

Whilst all vehicles will have a tail lift, the capacity of the tail lift of an 18 tonne lorry is much greater than a large van. This means that your order could arrive in several shipments, eg, if you’ve ordered 2 tonnes which needs to be delivered by a large van.  Therefore it’s essential that there is enough space for this size of large lorry to deliver and manoeuvre.