Terms & Conditions
We aim to deliver within 3-5 working days from despatch but please allow extra time for your orders during busy periods where orders may take up to 7 working days. If you need your order more urgently please contact us and we will always try to help.
The delivery price includes transport to all England. For Scotland, Wales, Cornwall and Central London there is a surcharge. If you have any queries regarding delivery please contact us.
A delivery surcharge applies per pallet for delivery to some outlying regions. The delivery surcharge should be selected when adding the item to your basket. If the correct surcharge is not selected you will be contacted for additional payment to be taken.
Please note if the courier has arranged with you to deliver the pallet and you are not present at the time of delivery they are able to leave the pallet without a signature required. Although if they cannot find your property or find there is no where they can leave the pallet and cannot contact you at the time they will have to re-deliver and there will be extra charges.
Any orders can be cancelled at any time prior to delivery and will be refunded. However, any order that is cancelled once the pallet has been dispatched will only recieve a refund with the delivery cost deducted.
Refund or Return Policy
We will refund any un-opened bags returned to us at the customers cost unless otherwise stated. We cannot refund on opened bags or bulk deliveries unless otherwise agreed.
Volcano Wood Fuels does not store any information regarding customers financial details including credit or debit card details. We do not pass any of our information on to third parties, nor do any affiliated companies or organisations have access to or use any of our customers data or records.